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Legal Terms Behind Your Sona Bit Account

This page sets out the account terms, payment rules and data handling that apply the moment you fund a Sona Bit account through bKash, Nagad, Rocket.

Account TermsPayment PolicyData HandlingRegional Eligibility
Sona Bit Legal Terms Behind Your Sona Bit Account
DATA AND SECURITY

How We Handle Your Data And Access

Your account carries personal and payment details, so we treat both with the same set of rules every time. Below is what we collect, how cookies work on Sona Bit, how we check your identity, and how long records stay on file once you've made your first bKash, Nagad or Rocket transaction.

Data We Collect And Why

We store the details needed to run your account — your registration information, device and login history, and the bKash, Nagad or Rocket number used for deposits and withdrawals — nothing beyond that.

Cookies And Session Data

Sona Bit uses cookies to keep you logged in, remember your language setting and recognise the device you access the lobby from; you can clear them anytime from your browser settings.

Account Security Checks

We verify your identity before a first withdrawal and again if your bKash, Nagad or Rocket number changes, matching the name on the wallet against the name on your account.

How Long We Keep Records

Account and transaction records stay on file for as long as your local law requires; if you close your Sona Bit account, write to us and we'll confirm what's retained and why.

LEGAL CONTACT PATHS

Where To Send Legal Or Account Queries

Legal questions rarely fit a single mailbox, so we split them by topic. Whether you're asking about a clause in the account terms, a wallet mismatch on a withdrawal, or what data we hold on you, the right desk depends on which of these three paths you take through Sona Bit.

Team online

Account Terms Queries

If a clause in our account terms feels unclear, message our support desk through the in-account chat on Sona Bit and ask for it in plain language before you deposit.

Payment and Wallet Verification

When a bKash, Nagad or Rocket transaction needs a name match before your withdrawal clears, our support desk walks you through the exact document or screenshot we need from your wallet app.

Data and Privacy Requests

To ask what account or payment data we hold, or to request a correction, write to our support desk from the email tied to your Sona Bit account so we can confirm it's you.

Common Questions About Sona Bit Legal Terms

These are the questions we hear most through the support desk once someone has read through the account terms. If your case isn't covered here, the same in-account chat that handles payment queries can pull up the specific clause for you.

Access depends on your local law and the regions we're eligible to serve at the time you register; if a restriction applies to your area, the account screen will tell you during sign-up.

We ask for identity confirmation and a check that the wallet number matches the name on your account; our support desk lists the exact document once your withdrawal is flagged for an extra check.

Yes, but a number change triggers a fresh verification step, since we match the wallet on file against your identity before any future withdrawal is released to it.

We retain account and transaction records for as long as your local law requires; anything beyond that requirement is removed or anonymised once you confirm the closure request in writing.

Message our support desk through the in-account chat on Sona Bit, or write to the email tied to your registration; both routes reach the same team that handles account terms.

We share bKash, Nagad or Rocket details only where needed to process your deposit or withdrawal, or where your local law requires disclosure; we don't sell account data to outside advertisers.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.